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Title
Text copied to clipboard!Team Leader in a Customer Service Center
Description
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We are looking for a skilled Team Leader in a Customer Service Center who can motivate and lead the team to deliver outstanding customer service. As a team leader, you will be responsible for daily operations, employee follow-up, and ensuring the customer service center meets its goals. You will work closely with both staff and management to improve processes, handle challenges, and create a positive work environment. The position requires strong communication skills, the ability to handle stress, and experience in personnel management. You will also be responsible for training new employees and continuously developing the team's competencies. We seek a solution-oriented, structured individual with a strong focus on customer satisfaction. This is an exciting opportunity for those looking to develop their leadership and customer service skills in a dynamic and challenging role.
Responsibilities
Text copied to clipboard!- Lead and motivate the customer service team
- Ensure high customer satisfaction and service quality
- Follow up on employee performance and development
- Plan and distribute work tasks
- Handle customer inquiries and escalations
- Contribute to continuous improvement of processes and routines
- Collaborate with other departments to resolve customer issues
- Report team results to management
- Organize training and development programs for staff
- Ensure compliance with company policies and procedures
Requirements
Text copied to clipboard!- Experience in leadership within customer service or similar role
- Strong verbal and written communication skills
- Ability to motivate and develop employees
- Strong problem-solving and decision-making skills
- Good understanding of customer service processes
- Flexibility and ability to handle stress
- Experience with customer systems and IT tools
- Result-oriented with a focus on quality
- Ability to work independently and in a team
- Relevant education in management or customer service is an advantage
Potential interview questions
Text copied to clipboard!- How do you motivate a team to achieve goals?
- Can you describe a challenging customer situation and how you resolved it?
- How do you handle conflicts within the team?
- What methods do you use to follow up on employee development?
- How do you ensure the customer service center delivers high quality?
- Can you provide examples of process improvements you have implemented?
